Vision & Mission

Our Vision

To be a leading healthcare provider for women and children.

Our Mission

We celebrate life with our patients and their families by being an innovator of services that are unique, relevant and integrated, and delivered through our Thomson Touch.

Our Brand Promise

Through our Thomson Touch, we aim to build long-term relationships. We believe in being life partners with our patients and their families.

Our brand promise is to D.E.L.I.V.E.R

1. Delight - Delighting by exceeding expectations

2. Empathise - Caring with compassion

3. Learn - Learning and adopting best practices
4. Innovate - Creating unique, relevant and integrated services
5. Value-add - Providing outstanding services at affordable prices
6. Empower - Equipping customers with the knowledge to manage their health effectively
7. Respect - Treating each customer with respect and dignity

Our Core Values

Our core values reflect what is truly important to us as an organisation.

I.C.A.R.E

1. Integrity - We serve with the highest standards of ethical conduct.
2. Commitment - We are committed to contributing our best to society and the organisation and achieving service excellence.
3. Accountability - We take ownership and responsibility for our actions.
4. Respect - We treat our customers with respect and dignity. We learn from those more knowledgeable than us.
5. Empathy - We care for our patients, doctors, customers and staff. Of paramount importance is their well-being and we will always respond with compassion.

Our Integrated Management System (IMS) policy encompasses the 3 quality systems:

With sustainability as focus, the Management, Staff and Partners are committed to business, operational and service excellence through INTEGRATED MANAGEMENT SYSTEM and our BRAND PROMISE “D.E.L.I.V.E.R”.

We adopt the quality, environmental, health and safety (QEHS) principles and implement practices to achieve best clinical and service outcomes for our patients and high staff morale.

Achieving the IMS Policy

1. Managing patient safety, quality assurance and improvement activities so as to reduce risks to patients and improve clinical, operational processes and outcomes.
2. Monitoring, reviewing and maintaining safe systems of work, policies and procedures by complying with all relevant health, safety, environmental legislations.
3. Preventing work-related incidents by providing adequate resources, programmes, education and training to our staff and service partners.
4. Performing environmental aspect-impact assessment of workplace activities to identify, evaluate and control the risks through mitigation of foreseeable unsafe conditions, environment and behaviours.
5. Engaging relevant stakeholders and staff through communication, consultation, participation to improve the QEHS continually.
6. Reviewing our objectives and implementing targets and their performances.
7. Measuring and evaluating the effectiveness of quality, environmental sustainability, health and safety culture.